Welcome to NetTrace Pro’s Privacy Notice, NetTrace Pro respects your privacy and is committed to safeguarding your personal data. This privacy notice explains how we protect your personal information when you visit our website (no matter where you access it from). It also outlines your privacy rights and how the law ensures your protection. For clarity, please refer to the Glossary for definitions of key terms used in this privacy notice.
NetTrace Pro acts as the controller for your personal data and is responsible for its management and protection. Throughout this privacy notice, the terms “NetTrace Pro,” “we,” “us,” or “our” refer to the organization responsible for handling your personal data. To ensure your questions and concerns regarding this privacy notice are addressed effectively, we have designated a Data Privacy Manager. If you have any queries or wish to exercise your legal rights, please reach out to the Data Privacy Manager using the contact details provided below.
Our full details are:
Full name of legal entity: NetTrace Pro Limited
Name of data privacy manager: Brian George
Email address: brian.george@nettracepro.net
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
This website may contain links to third-party websites, plug-ins, and applications. Interacting with these links or enabling such connections could allow third parties to collect or share information about you. Please note that we do not control these third-party websites and are not responsible for their privacy policies or practices. When you leave our website, we strongly recommend reviewing the privacy notice of any website you visit.
Personal data, or personal information, refers to any information about an individual that can be used to identify them. It does not include data where the identity has been removed (anonymous data). Below is a summary of the types of personal data we may collect, use, store, and transfer, categorized for clarity:
Additionally, we may collect, use, and share Aggregated Data, such as statistical or demographic
data, for any purpose. Aggregated Data is derived from your personal data but is not considered
personal data under the law, as it does not directly or indirectly identify you. For example, we may
aggregate Usage Data to analyze website activity. However, if Aggregated Data is combined with your
personal data in a way that identifies you, we will treat the combined data as personal data and
handle it according to this privacy notice.
We do not collect Special Categories of Personal Data, which includes details about your race or
ethnicity, religious or philosophical beliefs, sexual orientation, political opinions, trade union
membership, health information, genetic or biometric data. We also do not collect information about
criminal convictions and offences.
Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is
We use different methods to collect data from and about you including through:
We will only use your personal data when the law allows us to. Most commonly, we will use your
personal data in the following circumstances:
Where we need to perform the contract we are about to enter into or have entered into with you.
You can ask us or third parties to stop sending you marketing messages at any time by contacting us at any time. Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product/service purchase, warranty registration, product/service experience or other transactions.
You can set your browser to refuse all browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.
We will only use your personal data for the purposes for which we collected it, unless were as on ably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us. If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so. Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
We have implemented robust security measures to protect your personal data from accidental loss, unauthorized access, misuse, alteration, or disclosure. Access to your personal data is strictly limited to employees, agents, contractors, and trusted third parties who require it for legitimate business purposes. These individuals and entities will only process your data under our instructions and are bound by a strict duty of confidentiality. Additionally, we have established comprehensive procedures to address any suspected data breaches. In the event of a breach, we will promptly notify you and any relevant regulatory authorities, as required by law. Our proactive approach ensures your personal data remains secure at all times.
We will only retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including to meet any legal, accounting, or reporting obligations. When determining the appropriate retention period, we take into account the amount, nature, and sensitivity of the personal data, the potential risks of unauthorized use or disclosure, the purposes for processing your data, and whether those purposes can be achieved through other means, along with the applicable legal requirements. By law, we are required to retain basic information about our customers (including Contact, Identity, Financial, and Transaction Data) for six years after they cease being customers. In certain circumstances, you may request the deletion of your personal data. Alternatively, we may anonymize your data (so it can no longer be linked to you) for research or statistical purposes, in which case we may use this anonymized data indefinitely without further notification.
Under certain circumstances, you have rights under data protection laws in relation to your personal data which include the following (see Glossary)
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We aim to respond to all legitimate requests within one month. However, in some cases, particularly if your request is complex or if you have made multiple requests, it may take longer than a month. If this occurs, we will inform you and keep you updated on the progress of your request.
"Legitimate Interest" refers to our business's interest in conducting and managing operations to
provide you with the best service, product, and most secure experience. We ensure that we carefully
consider and balance any potential impact on you (both positive and negative) and your rights before
processing your personal data for our legitimate interests. We do not process your data for
activities where our interests are outweighed by the impact on you, unless we have your consent or
are legally required to do so. If you would like further details about how we assess our legitimate
interests in relation to specific activities, please contact us.
Performance of Contract
This refers to processing your data when necessary to fulfill a contract you are a party to, or to
take steps at your request before entering into such a contract.
Compliance with Legal or Regulatory Obligations
This refers to processing your personal data when necessary for us to comply with a legal or
regulatory obligation we are subject to.
Request Access: You can request access to the personal data we hold about you (a “data subject access request”). This allows you to receive a copy of your personal data and verify that we are processing it lawfully.
Request Correction: You can request the correction of any incomplete or inaccurate personal data we hold about you. We may need to verify the accuracy of any new data you provide.
Request Erasure: You can ask us to delete or remove your personal data if there is no valid reason for us to continue processing it. You also have the right to request erasure if you’ve exercised your right to object to processing, if we’ve processed your data unlawfully, or if we are required to erase it to comply with local law. However, please note that we may not always be able to fulfill this request for specific legal reasons, which will be communicated to you if applicable.
Object to Processing: You can object to the processing of your personal data when we rely on legitimate interests (or those of a third party) and you believe that processing affects your fundamental rights and freedoms. You also have the right to object to the processing of your personal data for direct marketing purposes. In some cases, we may be able to demonstrate compelling legitimate grounds to process your data, overriding your rights and freedoms.
Request Restriction: You can request the suspension of the processing of your personal data in certain situations, such as:
Request Data Transfer: You can request that we transfer your personal data to you or a third party in a structured, commonly used, machine-readable format. This right applies only to automated information you have provided consent for us to process or information used to perform a contract with you.
Withdraw Consent: If we are relying on consent to process your personal data, you can withdraw your consent at any time. However, this will not affect the lawfulness of any processing carried out before your withdrawal. Please note that withdrawing consent may limit our ability to provide certain products or services to you, and we will inform you if this is the case at the time of withdrawal.
If you wish to exercise any of these rights, please contact us at:
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